Track B · CRM / BSS

Organize your Telco.

Run CRM, billing, and self-care on one modular stack. This is the go-live journey for digital sales and operations — not a leftover invoice landing page.

Strategy call Drive ISP sales

Dependency order

Sell, serve, and bill at an address. Prime Property is core whenever availability or the Order Portal is in scope.

1

Prime Product

Offers, versions, technologies, speeds.

Core
2

Prime Property

Buildings, apartments, coverage — address plant of record.

Core
3

Prime Billing

Companies, cost centers, tariffs, settlement.

Core
4

Prime CRM

Customer and relationship of record.

Core
5

Prime Order Portal

Needs Product + Property to answer what is orderable.

Core
6

Customer Self-Service

Invoices, CDRs, support, upgrades (CCC).

Core
7

Prime Ticket

Care / NOC / field work items.

Core

Core functionality

One operational path from offer to service.

The CRM / BSS track combines focused apps. Each owns a clear part of the process while sharing products, addresses, customers, and contracts.

01

Define what you sell

  • Products, tariffs, speeds, and technologies
  • Versioned offers and recurring line items
  • One catalogue for Sales, Order Portal, and Billing
02

Know where you can sell

  • Buildings, apartments, and service addresses
  • Address-level coverage and availability
  • Property data linked to orders and contracts
03

Run the customer record

  • Customers, contacts, and relationships
  • Contracts and services in one operational context
  • Shared data across care, billing, and sales
04

Invoice and settle

  • Companies, cost centres, and billing cycles
  • Tariffs, invoices, and payment processing
  • Overdue and dunning workflows when needed
05

Sell through every channel

  • Lead → opportunity → contract funnel
  • Online availability and order capture
  • Products and addresses carried into fulfilment
06

Serve after the sale

  • Customer self-service for invoices and upgrades
  • Care, NOC, and field-work tickets
  • Connected processes instead of isolated portals

Example workflow

See the handoff from sales to contract.

This first media example uses Prime Sales: a prospect moves through the funnel, becomes a won opportunity, and is converted into the contract used by the rest of the CRM / BSS stack.

Lead → Opportunity → ContractA concrete workflow across Sales, CRM, Product, Property, provisioning, and billing.

Dependencies

These were not on the old CRM cluster page. Track B cannot start without them.

CRM-adjacent apps

Old WordPress anchors are kept so existing links still land.

Prime Sales

Prime

Lead → opportunity → contract, with configurable pipelines and weighted forecasting.

Explore app Docs

Prime CRM

Core

Customer and contact system of record.

Docs

Prime Marketing

Prime

Campaigns and marketing workflows.

Docs

Prime Customer Care App

Prime

Cross-app customer care processes (was “Customer Interaction”).

Docs

Prime Order Portal

Core

Online shop and address availability check.

Docs

Prime Customer Self-Service Portal

Core

Customer self-care — also CCC / Customer Control (was “Customer Portal”).

Docs

Map this track to your operation

We will walk Product → Property → Billing → CRM with your current tools.

Book a strategy call