Start here

Choose the outcome.
Not a linear app list.

Finish platform onboarding first (hosting, domain, TLS). Then pick a track. Most projects run first-modem and CRM/BSS in parallel and join at Product / Billing.

Journeys

Eight ways operators go live.

Two NMS Prime instances side by side, illustrating a redundant platform

Platform first

Get the platform standing before any app workshop.

Cloud or on prem, your domain, TLS, and users. Everything else in this list assumes this step is done.

Read the platform guide
NMS Prime provisioning screen with CMTS configuration and IP pools

Get first modem online

Prove the network path end to end.

Provisioning, the mandatory product data behind it, the first CPE registration, and monitoring the moment it comes up.

Open the first-modem track
NMS Prime CRM converting a sales opportunity into an active contract

Organize your Telco – CRM / BSS

Run the commercial side on your own data.

Product catalogue, addresses, invoices, customers, portals, and tickets — the track that replaces the patchwork of external systems.

Open the CRM / BSS track
NMS Prime visual sales pipeline with opportunities and weighted value

Drive ISP Sales

From address check to signed order.

Check what is available at an address, present the offer the network can actually deliver, then turn it into an order without retyping anything.

Explore the Sales app
Customer control center app mark: a person at a computer

Customer self-care

A control center customers actually use.

Change a tariff, book an option, download invoices, check call detail records — self-service that writes straight into the contract your care team sees.

Open the customer control center app
NMS Prime ticket pinned on a street map with a route to the customer

Care, tickets and field

One ticket from first call to the van.

Care records the problem, Detect narrows it down, and Workforce routes a technician to the address with the history attached.

Open the Ticket app
NMS Prime billing statistics query with product, tariff, and period filters

ISP billing

Bill your network, not a spreadsheet export.

Tariffs and products from your own catalogue turn into recurring invoice runs, credits, and settlement — with the numbers queryable by product, tariff, and period afterwards.

Open the Billing app
NMS Prime list of debts with amounts, due dates, and dunning indicators

Collect and dunn

Chase overdue money on a schedule, not by memory.

Open items, missing amounts, and due dates drive the dunning steps — with the contract and the service state in the same view.

Open the Overdue app